일 펠라고네 호텔 & 골프 리조트 토스카나

Struttura in linea con le aspettative

We visited Il Pelegone last week and found it generally tired and not ready for a large number of guests. The large pool is closed as it's being completely rebuilt, the pool bar was open on the last day we were there but surrounded by hoarding so not very inviting. The rooms are generally tired and need a revamp. The kitchen area has tea and coffee making facilities but not tea or coffee and despite there being a kitchenette. For a 4 star property, I'd expect there to be tea and coffee in the room. There was no sink bar the one in the bathroom next door and despite there being no in kitchen washing up facilities, our items were never cleaned during the daily clean by the team onsite. The food at the restaurant was nice but on most of our orders, something was missed off the order, from drinks to food, to both. Staff generally seemed very hurried in the restaurant despite most of the time it being quite quiet on the customer front. The beach was lovely but the advertised shuttle bus wasn't running and it is 50euros one way by cab. They also offer beach towels but only if you ask at reception specifically for them and you need to sign them out - it's one beach towel pp per stay. I didn't travel to play golf so can't comment on that.